GEPCO’s Consumer Complaint System: How to Register & Track Issues
If you are a GEPCO consumer looking for a hassle-free way to report an issue, here’s everything you need to know about the process.
How to Register a Complaint with GEPCO
GEPCO offers multiple channels for consumers to file complaints, ensuring accessibility and convenience.
1. GEPCO Online Complaint System
You can submit a complaint online through GEPCO’s official website.
🔹 Step 1: Visit the official GEPCO website 👉 https://gepco.com.pk
🔹 Step 2: Navigate to the “Customer Services” or “Lodge a Complaint” section.
🔹 Step 3: Fill out the complaint form with details such as:
- Consumer reference number
- Type of complaint (billing issue, power failure, meter fault, etc.)
- Contact details
- Description of the issue
🔹 Step 4: Submit the complaint and note down the complaint number for tracking.
2. GEPCO Helpline & WhatsApp Complaint Service
Consumers can also lodge complaints through GEPCO’s 24/7 helpline or WhatsApp service.
📞 GEPCO Helpline Number: 118 or 0800-84338
📱 WhatsApp Complaint Number: (Check official sources for updated contact)
Simply call the helpline or send a message on WhatsApp with your complaint details, and a customer support agent will guide you further.
3. GEPCO Customer Service Centers
For in-person complaint registration, visit your nearest GEPCO Customer Service Center with:
✅ Your latest electricity bill
✅ Complaint details
✅ Contact information
You will receive a complaint reference number to track the status later.
How to Track Your GEPCO Complaint Status
After registering your complaint, you can track its progress using these methods:
1. Online Complaint Tracking
1️⃣ Go to the GEPCO website.
2️⃣ Click on “Track Complaint” under the customer services section.
3️⃣ Enter your complaint reference number and click submit.
4️⃣ The system will display the current status of your complaint.
2. Helpline & WhatsApp Inquiry
📞 Call 118 or 0800-84338 and provide your complaint number to the support team.
📱 Send a message on WhatsApp to inquire about the status.
3. Visiting GEPCO Offices
Consumers can also visit GEPCO offices and provide their complaint number to get a real-time update.
Common Complaints Consumers Can Report
✅ Billing Issues: Overcharging, incorrect meter readings, duplicate bills.
✅ Power Outages: Unscheduled blackouts, prolonged load shedding.
✅ Voltage Fluctuations: Low/high voltage causing appliance damage.
✅ Meter Problems: Faulty or damaged meters, new meter installations.
✅ Illegal Connections: Reporting electricity theft or unauthorized usage.
Conclusion
GEPCO’s Consumer Complaint System ensures that customer grievances are addressed efficiently. Whether through online portals, helplines, or in-person visits, consumers have multiple options to register and track complaints conveniently.
By utilizing these services, GEPCO aims to enhance customer satisfaction and improve power distribution efficiency.
💬 Have you used GEPCO’s complaint system before? Share your experience in the comments!
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